All Systems Operational

Uptime over the past 90 days. View historical uptime.
Jenzabar Data Centers Operational
90 days ago
99.93 % uptime
Today
North America East Operational
North America Central Operational
US Central 1 Operational
90 days ago
99.93 % uptime
Today
US East 1 Operational
90 days ago
99.93 % uptime
Today
US East 5 Operational
90 days ago
99.93 % uptime
Today
US West 1 Operational
90 days ago
99.93 % uptime
Today
SONIS Operational
Jenzabar One & EX Operational
Higher Reach Operational
CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Customer Firewall Updates
Completed - The scheduled maintenance has been completed, well ahead of schedule. As a review of the maintenance performed, there were 3 stages:

Data Plane Updates
1. Customer edge node upgrades - this started at ~10am EST on 2025/12/16 and finished ~12:15pm EST. This task had the most chance of causing an impact on hosted workload availability. Momentary VPN disconnects were expected and seen within the environment while workloads were shifted to secondary edge nodes.
2. Cluster hypervisor updates - this started at ~12:45pm EST on 2025/12/16 and finished at ~9:15pm EST. No customer impact was expected nor was witnessed within the environment.

Control Plane Updates
This was started at about 7:15am EST on 2025/12/17 and finished at ~7:55am EST on 2025/12/17.

This concludes the maintenance tasks, and all cloud infrastructure systems are operating normally at this time. Thank you for your patience during this maintenance.

The Jenzabar Cloud Infrastructure Team
Dec 17, 08:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 08:00 EST
Scheduled - We will be applying routine patches to all hosted firewalls in our North America East and North America Central data center locations (IBM locations only). These updates will bring needed bug fixes as well as ongoing security and vulnerability patches.

The impact to customers should be less than the maintenance on 2005-12-15. The work being performed will have multiple stages spanning 3-4 days, with any possible customer-facing disruptions taking place on the first two days of maintenance. The first two days of maintenance will be upgrading the data plane, with subsequent days' updates affecting the control/management plane only. While no outages are anticipated, the most likely disruption could be up to 2 brief site-to-site VPN disconnects. In each case, VPN should re-establish within 1-10 seconds.
Dec 8, 09:52 EST
Dec 16, 2025
Dec 15, 2025
Edge Router Updates
Completed - The scheduled maintenance went as planned. Most, if not all, customers shouldn't have noticed any issues or network blips in traffic while routing was shifted over to standby appliances.

We are closing out this cloud maintenance incident. If you have any issues, please report them as you normally would through the Jenzabar Support Portal.

Regards,
The Jenzabar Cloud Infrastructure Team
Dec 15, 22:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 21:30 EST
Scheduled - We will be applying routine patches to the edge routers in our North America East and North America Central data center locations (IBM locations only). These updates will bring needed bug fixes as well as ongoing security and vulnerability patches.

There is an expected traffic disruption (1-10 seconds) that is expected during these patches while failover transitions to the inactive router node. This could happen up to two times during the maintenance.
Dec 8, 09:40 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage