All Systems Operational

Jenzabar Data Centers Operational
90 days ago
99.78 % uptime
Today
North America East Operational
North America Central Operational
US Central 1 Operational
90 days ago
100.0 % uptime
Today
US East 1 Operational
90 days ago
99.32 % uptime
Today
US East 5 Operational
90 days ago
99.82 % uptime
Today
US West 1 Operational
90 days ago
100.0 % uptime
Today
SONIS Operational
Jenzabar One & EX Operational
Higher Reach Operational
CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Jenzabar SONIS Scheduled Maintenance Jul 31, 2026 23:45 - Aug 1, 2026 03:00 EDT

What:

As a part of ongoing effort to keep systems patched and current with the latest secure versions, we are scheduling updates to the operating system and database.

When:

Start - July 31, 11:45pm ET
End – August 1, 3:00am ET

Impact on Systems:

Servers will be restarted after the updates are complete. Downtime for each client will be less than 15 minutes.

Posted on Jul 23, 2026 - 08:15 EDT
Jul 24, 2026

No incidents reported today.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Resolved - The issue affecting multiple Google Cloud services in the us-east1 has been fully resolved as of 3:30 AM PDT on July 17. The disruption was caused by a datacenter power infrastructure issue. Power has been restored, systems have been returned to normal operation, and all impacted services are now functioning normally.
Jul 17, 13:17 EDT
Investigating - We are currently experiencing an issue with connectivity within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.

Jul 16, 22:43 EDT
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Resolved - IBM Has resolved the networking issue. Per their statement: Network Specialists investigated and identified a routing issue on the backbone network affecting multiple regions. Network Specialists have mitigated the route issue by 21:47 UTC 13 July 2026.
Jul 13, 21:44 EDT
Investigating - IBM is currently experiencing an issue within its data center. Our team is actively investigating the situation and working closely with IBM to restore service as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.

Jul 13, 16:38 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.