Update - Update:
As of 2024/12/11 04:30 EST, corrective changes were completed by IBM technicians. Since that time, systems have been monitored throughout this event and no further failover conditions have taken place since the last one yesterday, at 2024/12/10 15:47:12. Jenzabar Cloud Infrastructure will continue to monitor the environment for the next 24 hours before marking this incident as resolved. If you have any questions, concerns, or issues to report, please report them through normal channels at this time.
Jenzabar Cloud Infrastructure
Dec 11, 2024 - 08:41 EST
As of 2024/12/11 04:30 EST, corrective changes were completed by IBM technicians. Since that time, systems have been monitored throughout this event and no further failover conditions have taken place since the last one yesterday, at 2024/12/10 15:47:12. Jenzabar Cloud Infrastructure will continue to monitor the environment for the next 24 hours before marking this incident as resolved. If you have any questions, concerns, or issues to report, please report them through normal channels at this time.
Jenzabar Cloud Infrastructure
Dec 11, 2024 - 08:41 EST
Monitoring - Work is still being performed in the IBM data center. All systems have remained stable since the last update and are expected to remain stable at this time. We will continue to monitor the status of this and will provide another update when it is available.
Dec 10, 2024 - 21:47 EST
Dec 10, 2024 - 21:47 EST
Identified - Jenzabar Cloud Infrastructure has identified and isolated improperly functioning hardware and is currently working with IBM support to take corrective action.
Additionally, an unexpected failover event took place at the following time: 2024/12/10 15:11:37 EST
Cloud infrastructure isolated the bad hardware and performed another failover at: 2024/12/10 15:47:12
Disconnects to hosted resources could have occurred during the times mentioned above.
At this time, we expect all services to remain stable. Please stay tuned as we will continue to provide updates as they are available.
Dec 10, 2024 - 15:59 EST
Additionally, an unexpected failover event took place at the following time: 2024/12/10 15:11:37 EST
Cloud infrastructure isolated the bad hardware and performed another failover at: 2024/12/10 15:47:12
Disconnects to hosted resources could have occurred during the times mentioned above.
At this time, we expect all services to remain stable. Please stay tuned as we will continue to provide updates as they are available.
Dec 10, 2024 - 15:59 EST
Investigating - Addition issues were discovered with one of the edge firewalls in our North America East location. This a continuation of the issues discovered yesterday, December 9th, and we will be working to restore full functionality. At this time, all systems are up and operational, however there may be brief moments of dropped packets in flight between this cluster and the internet.
We hope to have an update within the hour.
Dec 10, 2024 - 15:37 EST
We hope to have an update within the hour.
Dec 10, 2024 - 15:37 EST
Jenzabar Data Centers
Operational
North America East
Operational
North America Central
Operational
SONIS
Operational
Jenzabar One & EX
Operational
Higher Reach
Operational
CX
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance
Dec 23, 2024 13:00-15:00 EST
Jenzabar Cloud Infrastructure engineers will be applying routine updates to edge firewalls in each of the data center locations. These updates will bring needed bug fixes and security patches to the edge firewalls in the environment.
No downtime of customer workloads is expected during this time. This includes no expected loss of connectivity for public-facing web resources, customer VPN connections, or internal connectivity between hosted servers/systems. All current traffic flows will be shifted temporarily to redundant devices during the updates.
If you experience any issues, please log a support call via the Jenzabar Support Portal: https://support.jenzabar.net
Posted on Dec 09, 2024 - 13:43 EST
No downtime of customer workloads is expected during this time. This includes no expected loss of connectivity for public-facing web resources, customer VPN connections, or internal connectivity between hosted servers/systems. All current traffic flows will be shifted temporarily to redundant devices during the updates.
If you experience any issues, please log a support call via the Jenzabar Support Portal: https://support.jenzabar.net
Posted on Dec 09, 2024 - 13:43 EST