All Systems Operational
Jenzabar Data Centers Operational
North America East Operational
North America Central Operational
SONIS Operational
Jenzabar One & EX Operational
Higher Reach Operational
CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Jenzabar SONIS Scheduled Maintenance Jul 25, 2024 22:00 - Jul 26, 2024 01:00 EDT
What:

As a part of ongoing effort to keep systems patched and current with the latest secure versions, we are scheduling updates to the operating system, database, and SONIS product.

When:

Start - July 25th, 10:00pm EDT
End – July 26th, 1:00am EDT

Impact on Systems:

Servers will be restarted after the updates are complete. Downtime for each client will be less than 15 minutes.

SONIS Updates:

Clients on SONIS 2023 will be updated to the current patch for build 37616.

Posted on Jul 18, 2024 - 10:19 EDT
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024
Resolved - This incident has been resolved.
Jul 20, 13:15 EDT
Update - We are continuing to monitor for any further issues.
Jul 19, 15:31 EDT
Monitoring - We have a few production systems remaining and most client test systems. If you are still experiencing issues with a production system, please submit a ticket via https://support.jenzabar.net.

Our team applied the changes needed to over 800 servers in five hours. Each system needed to be restarted into safe mode with networking support. A specific file was removed and then the system was restarted.

We apologize for the inconvenience this has caused and we will continue to work to resolve any remaining issues.

Jul 19, 12:45 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 12:44 EDT
Update - The team is making good progress applying the fix Crowdstrike provided. We are almost finished with the North America East data center. Access is being restored as quickly as possible.
Jul 19, 11:37 EDT
Identified - Although IBM also listed outages at the same time, we have determined a CrowdStrike update is the cause. Many of our clients are ok and online and did not experience any issues because the update did not make it to all systems. Crowdstrike has provided us with steps to resolve the problem. Our team is working to manually apply the fix to each system.
Jul 19, 08:25 EDT
Investigating - IBM has reported problems at both Datacenters Jenzabar utilizes for our SaaS services. This has caused intermittent outages for all Jenzabar customers. As soon as we have more information from IBM, we will provide an update. This outage started around 2:00 AM EST
Jul 19, 04:28 EDT
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.