All Systems Operational
Jenzabar Data Centers Operational
North America East Operational
North America Central Operational
SONIS Operational
Jenzabar One & EX Operational
Higher Reach Operational
CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 EDT
Scheduled - The Jenzabar Managed Services team will continue work on updating the jenzabarcloud.com SSL certificate for institutions that were not updated on the evenings of 5/28 & 5/29. If your institution uses this certificate you may experience a very brief downtime. This downtime generally lasts under a minute but could last a little longer as services restart. If your institution uses the Remote Desktop Web Client your users may need to clear their cache / cookies for the new certificate to be recognized. If you experience any issues please submit a support ticket. The maintenance window will being at 8pm EST and run until 2am EST, 6/6/24.

- Jenzabar Managed Services Team

Jun 5, 18:12 EDT
Jun 5, 2024
Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Completed - The scheduled maintenance has been completed.
May 31, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:01 EDT
Scheduled - The Jenzabar Managed Services team will continue work on updating the jenzabarcloud.com SSL certificate for institutions that were not updated last evening, 5/29. If your institution uses this certificate you may experience a very brief downtime. This downtime generally lasts under a minute but could last a little longer as services restart. If your institution uses the Remote Desktop Web Client your users may need to clear their cache / cookies for the new certificate to be recognized. If you experience any issues please submit a support ticket. The maintenance window will being at 8pm EST and run until 2am EST today, 5/30/2024.

- Jenzabar Managed Services Team

May 30, 17:14 EDT
Completed - The scheduled maintenance has been completed.
May 31, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:00 EDT
Scheduled - What:

As a part of ongoing effort to keep systems patched and current with the latest secure versions, we are scheduling updates to the operating system and database.

When:

Start - May 30th, 10:00pm ET
End – May 31st, 1:00am ET

Impact on Systems:

Servers will be restarted after the updates are complete. Downtime for each client will be less than 15 minutes.

May 23, 15:57 EDT