Update - Update:

As of 2024/12/11 04:30 EST, corrective changes were completed by IBM technicians. Since that time, systems have been monitored throughout this event and no further failover conditions have taken place since the last one yesterday, at 2024/12/10 15:47:12. Jenzabar Cloud Infrastructure will continue to monitor the environment for the next 24 hours before marking this incident as resolved. If you have any questions, concerns, or issues to report, please report them through normal channels at this time.

Jenzabar Cloud Infrastructure

Dec 11, 2024 - 08:41 EST
Monitoring - Work is still being performed in the IBM data center. All systems have remained stable since the last update and are expected to remain stable at this time. We will continue to monitor the status of this and will provide another update when it is available.
Dec 10, 2024 - 21:47 EST
Identified - Jenzabar Cloud Infrastructure has identified and isolated improperly functioning hardware and is currently working with IBM support to take corrective action.

Additionally, an unexpected failover event took place at the following time: 2024/12/10 15:11:37 EST
Cloud infrastructure isolated the bad hardware and performed another failover at: 2024/12/10 15:47:12

Disconnects to hosted resources could have occurred during the times mentioned above.

At this time, we expect all services to remain stable. Please stay tuned as we will continue to provide updates as they are available.

Dec 10, 2024 - 15:59 EST
Investigating - Addition issues were discovered with one of the edge firewalls in our North America East location. This a continuation of the issues discovered yesterday, December 9th, and we will be working to restore full functionality. At this time, all systems are up and operational, however there may be brief moments of dropped packets in flight between this cluster and the internet.

We hope to have an update within the hour.

Dec 10, 2024 - 15:37 EST
Jenzabar Data Centers Operational
North America East Operational
North America Central Operational
SONIS Operational
Jenzabar One & EX Operational
Higher Reach Operational
CX Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance Dec 23, 2024 13:00-15:00 EST
Jenzabar Cloud Infrastructure engineers will be applying routine updates to edge firewalls in each of the data center locations. These updates will bring needed bug fixes and security patches to the edge firewalls in the environment.

No downtime of customer workloads is expected during this time. This includes no expected loss of connectivity for public-facing web resources, customer VPN connections, or internal connectivity between hosted servers/systems. All current traffic flows will be shifted temporarily to redundant devices during the updates.

If you experience any issues, please log a support call via the Jenzabar Support Portal: https://support.jenzabar.net

Posted on Dec 09, 2024 - 13:43 EST
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024

Unresolved incident: Networking Hardware Issues Discovered.

Dec 10, 2024
Dec 9, 2024
Resolved - All maintenance has been completed at this time and was successfully completed as planned. All customer workloads remained up and online throughout the outage. Public connectivity would have experienced a dropped packet or two while traffic was temporarily re-routed through redundant devices.

If you have any questions or concerns, please don't hesitate to put in a support ticket with your questions or requests.

Jenzabar Cloud Infrastructure

Dec 9, 21:49 EST
Identified - Emergency network configuration changes December 9th, starting at 9pm EST.

We have discovered an issue with one of the edge firewalls in our North America East location that will require emergency work later tonight, December 9th, starting at around 9pm EST. Work should be concluded by 11pm EST.

Currently, no outages have been caused by this issue. A re-route of network services will be triggered at some point during the maintenance window, and a router will be rebooted to commit those changes. While there is no anticipated impact on customer workloads during the maintenance, be advised that this work is being done during this time.

An update will be sent out later tonight once the work has been completed.

Dec 9, 16:42 EST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.