The failed memory modules have been replaced, the host is fully booted, and is again hosting virtual workloads. The issue is now fully resolved.
Posted Oct 14, 2024 - 15:31 EDT
Update
IBM engineers are engaged to repair the failed memory module on the offline host. All systems continue to function normally at this time.
Posted Oct 14, 2024 - 14:40 EDT
Identified
At approximately 10:20am EST this morning, one of the VMware hosts failed due to a memory module/DIMM failure. All virtual servers running on that host would have been immediately automatically powered off, then powered back on once transferred to a different host within the cluster. Total downtime would have been approximately 1-3 minutes.
All systems should now be functioning normally, and the failed host will be repaired and brought back into production later today.
Posted Oct 14, 2024 - 11:31 EDT
This incident affected: Jenzabar Data Centers (North America East).