Hardware Failure In Dallas

Incident Report for Jenzabar Cloud

Resolved

The faulty hardware has been replaced, and all systems have been returned to normal operation.

Posted May 19, 2023 - 22:43 EDT

Identified

At about 9:40 am EST, Jenzabar Cloud Engineers became aware of a host hardware issue. Any customer workloads being carried by this server would have been brought back online within minutes on different hardware.

Note: this hardware issue is unrelated to the issue that took play on 5/18/2023.

We are continuing to work with IBM data center technicians to correct the hardware issues, but at this time, all customer workloads should be available. If not, please submit ticket through Jenzabar Support.

Posted May 19, 2023 - 09:53 EDT

This incident affected: Jenzabar Data Centers (North America Central).